Consumer Protection

As a consumer, you expect businesses to uphold their end of the contracts and warranties they give you for their products or services. When they fail to do so, you may suffer financial or other harm, so Washington D.C. and Federal laws protect you from unethical business practices. The attorneys at S.L. England, PLLC, have the courtroom experience hold businesses accountable when they fail to protect consumers.


The Consumer Protection Procedures Act (CPPA) is a comprehensive Washington, D.C. law that is designed to protect consumers from unlawful trade practices related to fraud. 

CPPA specifies that the consumer can only file a lawsuit against the merchant, which is a person who sells, leases, or transfers consumer goods or services. This may include a supplier or someone advertising services.

Remedies available under CPPA include treble damages or $1,500 per violation to deter businesses from continuing fraudulent practices; punitive damages; injunctive relief; and attorney’s fees. The remedies you seek will depend on the details of your unique case. Even if your case does not involve a large amount of money, you are still entitled to protection under CPPA.


Some unethical companies prey on unsuspecting consumers with false promises or misrepresentations in transactions. This may include misrepresenting the quality of goods; selling secondhand goods without disclosing that the goods are used; or claiming that repairs or modifications have been performed when they have not. Several federal laws also provide consumer protection. These include:

  • Truth in Lending Act: Your creditors must explain in print the exact terms of your loan.
  • Health Insurance Portability and Accountability Act: You have the right to the privacy of your medical information.
  • Fair Credit Billing Act: Creditors must correct billing errors with due diligence.
  • Consumer Product Safety Act: Products that cause substantial risks of injury or death must be recalled.
  • Fair Debt Collection Practices Act: Creditors may not harass consumers when attempting to collect debts.
  • Fair Credit Reporting Act: You have the right to dispute mistakes in your credit report and dispute fraudulent charges made as a result of identity theft.
  • Real Estate Settlement Procedures Act: Mortgage lenders cannot advertise low rates and then use bait-and-switch to charge high rights for kickbacks.
  • Pure Food and Drug Act: Food and drugs must be properly labeled and active ingredients disclosed.
  • National Do Not Call Registry: You have the right to choose whether you receive telemarketing calls from companies by registering your landline or cell phone number with the National Do Not Call Registry. Companies are not supposed to call you with solicitations once your phone number is registered.


If you have been subjected to fraudulent businesses practices that violate Washington, D.C. or Federal laws, you need an experienced, aggressive consumer protection attorney to fight for you. Businesses must be held accountable for the financial and other harm they cause you. The attorneys at S.L. England, PLLC, have the courtroom experience to argue your case in any court. Call us today at (202) 489-0720 or contact us online.

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“Mr. England is a real professional that gets you results and will fight for parents that are doing the right thing for their children. I recommend him especially to fathers that are fighting just to see their child.Great lawyer.Wonderful lawyer.Without a doubt.”

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“Sheridan is an excellent attorney. He advised me on issues in family as well as civil law. What I like about him the most is that he was able to think outside of the box and provide constructive solutions. He understood the issues very quickly and gave me a helpful advice.”

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